Shipping, Returns & Exchanges

Shipping

All orders are shipped via USPS or UPS. Unless otherwise stated, delivery can typically be expected within 10 days. All quoted delivery times are estimates and depend on product availability, processing times, and carrier operations.

Duties and Taxes

International shipments may be subject to additional duties, taxes, or import fees mandated by the destination country. These charges are the responsibility of the customer and will be collected by the carrier at the time of delivery. Convoke has no control over, and cannot predict, these additional costs.

If you have any questions about shipping rates or express options, please contact us at concierge@convoke.nyc.

Returns

We offer a 15-day return policy. You have 15 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • in the same condition in which it was received,

  • unused,

  • with tags attached,

  • in its original packaging, and

  • accompanied by a receipt or proof of purchase.

How to Start a Return

To initiate a return, email us at concierge@convoke.nyc.
Once your return is approved, items must be shipped to the following address:

Convoke
609 W 114th St, #26
New York, NY 10025

Items sent back to us without prior return authorization will not be accepted.

For any return-related questions, you may contact us at any time at concierge@convoke.nyc.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Please note that sale items and gift cards are final sale and cannot be returned.

Exchanges

The fastest way to receive your desired item is to return the item you have. Once your return is approved and processed, you may place a new order for the replacement item.

Refunds

We will notify you once we have received and inspected your return. You will be informed whether your refund has been approved. If approved, a refund will be issued to your original payment method within 10 business days.

Please note that processing times vary by bank and credit card company.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at concierge@convoke.nyc.